FAQs

Hours of Operation

* What are your hours of operation? Monday – Saturday: 9 a.m. – 10 p.m.; Sunday: 9 a.m. – 9 p.m.

* What are your holiday hours?

All At Home locations are open every day of the year except Thanksgiving, Christmas and Easter. Additionally, we have special operating hours during the winter holiday season, from November 4 - December 10:

Monday-Thursday: 9am - 11pm, Friday - Saturday: 8am - 11pm, Sunday: 9am - 10pm

Christmas Eve (12/24): 9am - 6pm

Day-After-Christmas (12/26): 9am - 10pm

New Year's Eve (12/31): 9am - 6pm

New Year's Day (1/1): 9am - 9pm

* How do I find the nearest At Home location? You may locate the At Home store nearest you by using our Store Locator.

Forms of Payment

* What forms of payment do you accept? We accept Visa, MasterCard, Discover, American Express, debit cards, and cash. We do not accept personal or business checks or purchase orders.

* Does At Home have a credit card? No, At Home does not offer a credit card. If you have questions regarding a previous credit card account, call toll-free (888) 621-3814; or if hearing impaired call toll-free (877) 520-5667.

* Does At Home offer tax exempt on purchases? In order to make a tax-exempt purchase, present your exemption documentation and valid government-issued ID to the cashier before completing your transaction.

Return Policy

* What is your return policy? Returns are accepted within 60 days of purchase only if unused, with original receipt and packaging. Returns of Christmas merchandise after Dec. 25 will be refunded at the current selling price.

We are unable to accept returns on mattresses, adjustable sofas, futons, pre-cut fabric or items ticketed “all sales final.” We do not offer exchanges or price adjustments.

Discounts and Sales

* Do you offer wholesale/large quantity discounts? At Home offers everyday low pricing, so we do not offer wholesale or discount prices.

* Can I sign up to receive email alerts about new arrivals and sales events? Yes! You can enter your email at the bottom of the At Home website on the Email Sign-Up module.

Employment

* Does At Home accept employment applications online? Yes! Click here to join the At Home team and see what opportunities are close to you.

* Can I contact someone to verify previous employment? Yes, At Home uses The Work Number for employment verification. Click here and enter company code 11814.

Store/Product Questions

* How can I contact the store directly? Each At Home store has a phone number that provides store hours, directions and product information. You can find this information on our Store Locator. If you have additional questions, visit our ‘Contact Us’ page.

* Are motorized carts available? Yes, each At Home store is equipped with motorized carts for your shopping convenience.

* How can I find out if a particular item is in stock? Unfortunately, due to our warehouse size and self-service model, we are unable to locate specific products. We encourage you to shop in-store to browse our vast assortment of amazing home décor items.

* Can I put an item on hold until I get to the store? Sorry, we are unable to hold items.

* Does At Home accept product requests or special orders? At Home does not accept product requests or special order items at this time.

* Does At Home offer online shopping? At Home does not offer online shopping at this time, but we hope you'll browse our website or come in and visit our stores.

* Does At Home have delivery service? At Home offers delivery through an independent, third-party service. Click here for more information.

* Does At Home offer assembly services? No, At Home does not offer assembly services.

* Does At Home plan to open a store near me? At Home is rapidly expanding. Click here to locate current and future stores planned in your area.

* Does At Home provide franchise opportunities? All At Home stores are owned and operated by At Home Stores LLC with no franchise opportunities.

Our Unsolicited Ideas Policy

Corporate Office

1600 E Plano Parkway
Plano, TX 75074
(972) 265-6227

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